2872 customer service English-speaking jobs in Kraków

Responsibilities Position purpose: We are looking for an IT Service Management Process Coordinator who ... Incident Management: Work with product and service owners to ensure incidents are managed throughout ... As an ITSM Process Coordinator, you will work closely with product and service owners, operational teams ... known error database Facilitate problem review meetings Change Management: Work with product and service ... Advisory Boards (CAB) Create and deliver reports of status, achievement, and trends against KPIs and Service

Directory, Azure, Microsoft 365, Windows, remote desktop applications.Knowledge of ITIL processes.Strong customer ... Management (ITSM) tool (Service Now).Provide clear and professional communication to users regarding ... , monitoring KPIs, and effectively balancing team workload.Your Profile1-3 years of experience in a service ... reduce incidents.Contribute to knowledge base articles and troubleshooting guides.Oversee and manage the Service ... issues.Escalate complex issues to higher-level support teams as needed.Log, track, and manage tickets in the IT Service

Managing the stakeholders/business/customer/consumer expectations for the service in scope. ... Serving as the escalation point in case of a severe problem in the service and works with the service ... Supporting all internal IS and cross-functional processes related to IS service delivery or IS service ... line to get the service back on track. ... demand in the relevant service area of responsibility.

Service Management Transformation Manager page is loaded## Service Management Transformation Managerlocations ... This position plays a critical role in delivering a unified, digital service experience and enabling ... **Job summary:**### The Service Management Transformation Manager drives the implementation and adoption ... services operations.* Proven success leading multi-tower or enterprise service platform implementations ... **Position qualifications:*** 5+ years of experience in GBS transformation, service management, or shared

Service Management Transformation Manager Why join Rolls-Royce? ... Additional vacation days based on length of service with the employer. ... Working knowledge of ITIL / service management frameworks is an advantage. ... across Rolls‑Royce GBS service towers, acting as the program manager for multiple ServiceNow‑related ... This position plays a critical role in delivering a unified, digital service experience and enabling

Salary: 7/8,000 PLN gross per month.Respond to computer-related service and trouble calls. ... other peripheral device failures and implement solutions.ResponsibilitiesRespond to computer-related service

part of the GBS transformation, this role is critical in shaping the next generation of employee and customer ... Service Experience Designer page is loaded## Service Experience Designerlocations: Krakowtime type: ... design standards.### The Service Experience Designer works at the intersection of UX design, service ... journeys.* Collaborate with the Service Experience Manager to map user journeys, pain points, and service ... experiences, including AI-assisted interfaces, conversational workflows, and self-service journeys.

Overview Description To growing SAP CoE, we are looking for an SAP Service Delivery Manager to lead the ... Tolls experience: Experience with incident management tools (e.g., Service Now, Power BI). ... Ensure incidents are resolved efficiently to restore normal service operations as quickly as possible ... Area experience: Proven experience in Incident Management, IT service management (ITSM) or a related

Responsibilities Position purpose: As a Product Manager within the Funding as a Service/Payments team ... at StoneX, you will play a pivotal role in leading our efforts to optimize and expand our customer funding ... that offer endless potential for progression and growth Business Segment Overview: A Swift-accredited service ... to identify opportunities and drive initiatives aimed at optimizing payment operations and enhancing customer

Service Management Lead – Europe (Risk & Compliance Technology) Kraków, Poland | 2 days per week in ... initiatives within Risk & Compliance – we are looking for an experienced professional to join as a Service ... Key Responsibilities Lead and develop the Service Management organization in Europe, setting high standards ... culture focused on ownership and continuous development Requirements Several years of experience in a Service

Requirements Prior Experience Requirements 2+ years experience in Customer Support, Customer Service, ... Our service commitment to schools encompasses global 24-hour telephone and e-mail support Monday through ... with hundreds of guests, with clear communication presentation skills Ensuring that our quality of service ... In this role, you will be responsible for customer support operations in Poland as part of our customer ... to join our team as a Customer Support Representative for OpenApply .

Thorough knowledge of IT service management concepts (ITIL). ... The role Engage directly with customer stakeholders to gather and clarify requirements, present solution ... primary technical contact, ensuring clear communication, managing expectations, and maintaining strong customer ... Determine non‑functional requirements and ensure service/solution operation standards are considered ... and design in a manufacturing or industrial environment, designing and integrating MoM solutions, IT service

requests and changes within SLA and own customer escalationsTroubleshoot and resolve customer environment ... Operations, you will be a key responsible for the reliability and availability of Pegasystems cloud service ... platformMentor best cloud operational and engineering practices within the teamHandle alerts, incidents, service ... cloud environment supporting SAAS applications with a focus on operational delivery excellence and customer ... tools quickly to meet business requirementsComfortable in a fast‑paced, enterprise environment with customer

Overview Join us as a Senior Technical Product Manager to lead innovation within our scalable service ... management and assurance systems tailored for the communication service providers (CSP) market. ... Conducting in-depth market research and analysis to identify emerging trends, competitive landscapes, and customer ... processes Effectively manage relationships with various stakeholders across departments Champion a customer-centric

Responsibilities Position purpose: As a Product Manager within the Funding as a Service/Payments team ... at StoneX, you will play a pivotal role in leading our efforts to optimize and expand our customer funding ... that offer endless potential for progression and growth Business Segment Overview: A Swift-accredited service ... to identify opportunities and drive initiatives aimed at optimizing payment operations and enhancing customer

Senior Service Desk Technician Office Based, Krakow Office. ... Perform analysis, diagnosis, and resolution of complex computer problems, and provide best-in-class customer

profitability Lead service reviews, ensure long-term customer satisfaction, and strengthen strategic ... service quality, SLA compliance, escalation management, and customer satisfaction Design and implement ... are a fast-growing IT services and cloud solutions company with ambitious growth targets and a strong customer ... To achieve this, we are looking for an experienced Managed Services Lead / Service Delivery Manager who ... Your mission is to build a structured, scalable service organization and ensure clear operational excellence

that offer endless potential for progression and growthBusiness Segment Overview: A Swift-accredited service ... and 140+ currencies.ResponsibilitiesPosition purpose: As a Product Manager within the Funding as a Service ... to identify opportunities and drive initiatives aimed at optimizing payment operations and enhancing customer ... Payments team at StoneX, you will play a pivotal role in leading our efforts to optimize and expand our customer

You take ownership and advocate for the customer like it’s your own business. ... As our Customer Success Manager for enterprise clients , you’ll be the strategic partner guiding them ... You’ll join a brand-new Customer Success team , built from scratch to support our enterprise clients. ... What we are looking for: 5 years of experience in Customer Success, Account Management, or a similar ... Partner closely with Support, Marketing, and Product to deliver seamless customer experiences and share

our on-premise Service Fabric clusters and environments. ... Proven expertise in managing on-premise Service Fabric clusters . ... Service Fabric Administrator & Security Expert About the Squad Join a dynamic and collaborative squad ... Your Role As a Service Fabric DevOps Engineer, you will be instrumental in maintaining and supporting ... Libraries delivered as NuGet• Security token services for Web, API, and Message-based applications• Service