726 customer service English-speaking jobs in Wrocław

Leadership role in a new Customer Service GBS setting standards across EU & UK.Operational Team Leader ... Service or Customer Support (B2C / direct-to-consumer environment preferred).Strong operational mindset ... is not required).Previous experience in a Team Leader, Supervisor, or senior operational role within Customer ... designed to become a strategic backbone for global operations.Job DescriptionLead and supervise a team of Customer ... SLA tracking, and quality control.Proven ability to coach and develop team members in an operational customer‑facing

Proven experience creating service blueprints, customer journey maps, ecosystem maps, stakeholder maps ... , workflows, and end-to-end service flows. ... Experience designing both customer-facing products and internal operational tools. ... customer journeys, and supporting product delivery through strong UI design and prototyping in Figma ... Role description You should be capable of leading discovery phases to identify customer needs, pain points

or Customer Service domains Strong understanding of enterprise architecture principles and best practices ... focuses on shaping scalable, standard-first, and implementation-ready solutions within the existing Customer ... solution architecture within enterprise environments Proven experience with Microsoft Dynamics 365 Customer ... We are seeking a Senior Solution Architect to support a transformation initiative within Technical Service ... You will play a key role in ensuring that solutions—particularly within CRM and service environments—are

features and enhancements for the post-purchase process, focusing on improving the user experience and the customer-service ... service and post-purchase processes. ... service team to create streamlined and efficient processes. ... of an international team of developers and a dedicated Product Owner and be working closely with the customer ... Fullstack Developer in the Post-Purchase-Experience Team (PPX), you will be instrumental in enhancing our customer

Wrocław, Lublin, Gdańsk, Warszawa, Katowice, Kraków# ServiceNow Consultant## **YOUR TASKS*** Build customer ... Management and Service Integration solutions* Carry out discovery process by gathering customer’s business ... proactively identifying add on work and assisting in identifying cross sales leads* Build and transition Service ... ServiceNow and ability to explain and recommend platform capabilities to maximize value of delivered service ... facilitation skills, ability to provide training to clients and internal team members* Experience in ITIL Service

Handling customer calls, emails, and chats while maintaining a high level of customer satisfaction. ... technical support to a customer base supporting Promethean bespoke software and hardware. ... Contributing to projects aimed at improving operational efficiency and customer experience. ... Maintaining accurate records of customer interactions and reported issues within the Call Management ... A Technical Customer Support Representative (TCSR) provides 1st and 2nd line telephone, e‑mail and chat

Your Role Join our dynamic Customer Service team as a Global Training Specialist! ... Service teams. ... Who You Are Minimum of 2+ years of experience working in a customer care, customer support, or call ... Ready to make a real impact on our customer experience? ... Solid knowledge of customer support principles, operational workflows, and soft‑skills training methods

features and enhancements for the post-purchase process, focusing on improving the user experience and the customer-service ... service and post-purchase processes. ... service team to create streamlined and efficient processes. ... about-project : As a Fullstack Developer in the PPX team, you will be instrumental in elevating our customer ... of an international team of developers and a dedicated Product Owner and be working closely with the customer

service skills and the ability to collaborate within a team A positive attitude and strong work ethic ... English (B2 level, written & spoken) Technical proficiency with Microsoft products (Windows OS, SQL) Customer

Role Overview We are looking for a Service Engineer to join a growing technical team supporting customers ... and customer-facing technical support Strong technical and problem‑solving skills Excellent communication ... diagnostic equipment Providing technical support to customers Ensuring optimal equipment performance and customer ... Requirements Experience in troubleshooting and diagnosing medical or laboratory equipment Experience in field service

, and design principles for Business Hub service delivery Ensure alignment between service architecture ... , service catalogue, and delivery tower capabilities Support service scope definition and changes (onboarding ... design You have strong experience in service architecture and/or service concept design You have knowledge ... of service management frameworks (e.g., ITIL) and shared service models You have experience in cross‑functional ... services and deliver excellence service experience for our partners.

At the moment, the Wrocław Hub brings together over 600 professionals in customer, supplier and financial ... , and design principles for Business Hub service delivery* Ensure alignment between service architecture ... , service catalogue, and delivery tower capabilities* Support service scope definition and changes (onboarding ... design* You have strong experience in service architecture and/or service concept design* You have knowledge ... of service management frameworks (e.g., ITIL) and shared service models* You have experience in cross-functional

service systems across branches and partner locations. ... will be working for our client, a leader in financial technology, driving transformative changes to customer

Manager, Customer Account Management – Customer Operations in FinanceWe are looking for a Manager, Customer ... Account Management in Customer Operations in Finance to join our team at UPM Business Hub in Wrocław ... skills and capabilities within the team to ensure sustained performance.QualificationsExperience in customer

Manager, Customer Success (Analytics & Transformation) Department: Customer Support Employment Type: ... Time Location: EMEA-Poland Description The OPEX Analytics & Digital Transformation Manager owns the Customer ... Key Responsibilities Strategic Ownership Own the performance management model across EMEA Customer Success ... across the contact center environment, ensuring alignment between capacity, performance, platforms, and customer

Account Management is responsible for maintaining strong client relationships, ensuring successful service ... We are looking for an experienced Head of Customer Success who will own and scale a portfolio of 150– ... As a Head of Customer Success you will: Own the full revenue target for a 150 - 200M PLN portfolio with ... services, preferably within the IT or software development sector, with 5+ years leading B2B services Customer

Collect workload and forecasting information from clients Understand the needs and priorities of the customer ... documentation Collect regular client feedback and ensure a high level of satisfaction throughout the service

service and helpdesk. ... performance and relevant KPIs, Support, motivate, and develop team members, Ensure high quality of service ... and maintain strong customer relationships, Identify process improvement and standardization opportunities ... extensive experience in recruiting for positions in the area of: finance and accounting, HR, operations, customer

Your code will directly shape how thousands of end users interact with sales, service, and customer‑facing ... Optional solid experience with Sales Cloud and/or Service Cloud; exposure to Experience Cloud or Data

and readiness to communicate directly with customers while handling and resolving support requests A customer-focused ... As an all-cloud service and consulting provider for midsize and large enterprises, at cloudatus we speak ... As an Intune and M365 Administrator, you will: Configure and maintain unified endpoint management service