1389 customer service English-speaking jobs in Lesser Poland Voivodeship

## Principal Service Delivery - Customer FacingApplylocations: Krakow, Małopolskie, Polandtime type ... ****Principal Service Delivery Manager – Data & Analytics****Role Summary**As a Principal Service Delivery ... technical teams through credibility and mentorship rather than formal authority.* Thrives in high-pressure, customer-critical ... Translate their business hurdles into scalable data solution roadmaps.* **Service Excellence & SLAs:* ... Ensure systems meet strict enterprise Service Level Agreements (SLAs).* **Technical Orchestration:**

Strong expertise in Customer Service Management (CSM) and customer‑focused workflow automation. ... Build and enhance customer service capabilities including case management, omnichannel engagement, customer ... Contribute to CMDB, CSDM, service modeling, and customer operations transformation initiatives. ... In this role, you will build and enhance Customer Service Management (CSM) capabilities, intelligent ... Experience implementing case management, customer lifecycle processes, omnichannel support, self‑service

Operations, you will be a key member responsible for the reliability and availability of Pegasystems cloud service ... act as a mentor in the Pega Cloud area for other parts of the organization.Handle alerts, incidents, service ... requests and changes within SLA; own customer escalations.Perform provisioning of new environments and ... cloud environment supporting SAAS applications with a focus on operational delivery excellence and customer ... meet our business requirements.Comfortable working in a fast‑paced, enterprise environment.Possess customer

Customer Service & Communication Maintain a courteous and empathetic approach when dealing with end users ... service. ... point of contact for our internal workforce, providing essential technical support and exceptional customer ... We are seeking a friendly and motivated Service Desk Technician to join our team. ... Service Desk Operations Monitor and respond to incoming tickets, phone calls, and emails.

teams to improve service and support.Core SkillsDesire to work in a strategic problem‑solving and customer ... , and internal Sabre employees to improve service, support and strategic initiatives. ... management for Sabre’s online customer segment. ... online site.ResponsibilitiesDevelop testing clients, validate XML files and schemas, and reproduce customer ... projects and serve as a strategic problem‑solving and customer management partner.Collaborate with internal

We operate in a highly dynamic and technology-driven environment where service reliability, technical ... empathy, active listening, and solution-oriented communicationLead cross-team resolution efforts during service ... performance, security configurations, and infrastructure optimizationFamiliarity with SLA tracking and service ... enterprise-level clientsConduct regular business reviews and strategic check-insMonitor SLA compliance and ensure service ... The RoleThe Customer Success Manager owns the customer journey end-to-end from onboarding to active

Required work experience in field of expertise: Demonstrated experience in Customer Service & Logistics

capabilities and oversee end-to-end service performance Improve customer experience by managing stakeholder ... Create technology roadmaps aligning organizational plans with emerging tech solutions Ensure efficient service ... Highest-signal resume keywords IS/IT Service Management Vendor Performance Management Budget Management ... and financial control for Managed Services IS Category Requirements 8+ years of experience in IS/IT service ... skills; additional language skills are an advantage Core Competencies Demonstrates expertise in IS/IT service

Service. ... service. ... service). ... The objective is to deliver measurable improvements in operational performance, productivity, and customer ... optimize Order‑to‑Deliver processes across Order Management, Logistics, Global Trade Management, and Customer

service or protection‑related offerings.Experience working with subscription, membership, or service‑based ... protection and after-sales service solutions for connected consumer products. ... experienced Program Manager to lead a strategic, global initiative focused on developing and launching customer ... preparation, evaluation, negotiations, and recommendation.Define and implement the operating model for customer ... and commercial assumptions.Understanding of commercial, contractual, and regulatory considerations in customer

Job DescriptionDynamics 365 Customer Service — Architect / Senior Developer / Techno-Functional / Consultant ... , from Poland.The roleA leading international bank is scaling its Microsoft Dynamics 365 Customer Service ... Engagement / Customer Service (case management, SLAs, queues, omnichannel, knowledge, Dataverse).One ... Engagement / Customer Service (case management, SLAs, queues, omnichannel, knowledge, Dataverse). • ... CRM / D365 Solution Architect — own the end-to-end Dynamics 365 Customer Service and integration architecture

network and distribution centers, providing the right solution, at the right time, to meet critical customer ... and SLA reporting mechanisms to provide leadership with clear, actionable operational insight.Drive customer ... cross-functional stakeholder relationships at all levels.Pharmaceutical or Life Sciences industry background with customer ... you select an experienced and trusted leader in scientific solutions, with the support of a global service ... service knowledge.Demonstrated ability to work across and optimize core operational platforms, including

Service and Executive Intelligence operations. ... platforms such as Salesforce, Microsoft Dynamics, HubSpot and Zoho — transforming Sales, Recruitment, Customer ... Service Agents (ticket triage, response drafting, sentiment analysis) AI Recruitment Agents (CV screening ... Deployment Design, build and optimise: AI Sales Agents (SDR automation, lead qualification, CRM updates) AI Customer

Service Delivery & Operational ExecutionOwn end-to-end service delivery performance across multiple support ... teams, ensuring alignment with business objectives and customer expectationsDefine and govern SLA/OLA ... timely, and professional communication with customers during escalationsDrive initiatives to enhance customer ... years people management experience in Application Support within FinTech or similar domainExperience in customer ... support workflows and investigation processesMaintain and enhance knowledge base content for internal and customer

We provide exceptional service to meet evolving needs and maximize value. ... Architect II, you will act as the voice of the customer and GSS functions throughout product design ... product supportability and assess the product against these requirementsAdvocate best practices for the customer ... Our Service Enablement team within ensures Akamai products are designed and built with a serviceability ... teams across the business we're involved in all stages of the product life cycle.Job Purpose/USPAs a Service

Recent achievements, including record financial results and recognition for customer service, highlight ... in niche markets and commitment to high-quality service. ... The customer is an international insurance company operating across multiple countries, known for expertise

Backbase is on a mission to help banks re-architect around the customer and embrace the era of Engagement ... within the R&D department and you will focus on creating a solution that allows banks to seamlessly service ... Positive Pay, a fraud prevention service enables bank customers to set multiple ACH rules for their accounts

Work with key stakeholders to understand hybrid workflows, offline dependencies, and service delivery ... Highly self-motivated, curious and customer-focused. Able to manage multiple initiatives. ... Translate market, customer and clinical needs into clear, actionable Epics, User Stories, acceptance ... Comfort working with enterprise customers and participating in customer-facing requirements discussions ... Analyse usage data, customer feedback, and operational metrics to identity improvements and inform roadmaps

We have an exciting opportunity for you to join our team as Customer Financial Services Specialist.We ... have an exciting opportunity for you to join our team as Customer Financial Services Specialist.Who ... Join us and let's write our next chapter together.The Role:As a Customer Financial Services Specialist ... Join us and let's write our next chapter together.The Role:As a Customer Financial Services Specialist ... FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers

Manage customer storytelling projects (customer evidence creation, speaking engagement, and/or private ... Lead customer storytelling activation for regional Cisco Live events, including customer recruitment, ... Who You Are 7+ years of experience in customer-facing role(s), ideally focused on customer marketing ... As a Global Customer Advocacy Manager, you will own the end-to-end lifecycle of customer advocacy, identifying ... Passionate about the voice of the customer, social proof, and customer evidence, and their impact on