936 customer service English-speaking jobs in Lesser Poland Voivodeship

## Principal Service Delivery - Customer FacingApplylocations: Krakow, Małopolskie, Polandtime type ... ****Principal Service Delivery Manager – Data & Analytics****Role Summary**As a Principal Service Delivery ... technical teams through credibility and mentorship rather than formal authority.* Thrives in high-pressure, customer-critical ... Translate their business hurdles into scalable data solution roadmaps.* **Service Excellence & SLAs:* ... Ensure systems meet strict enterprise Service Level Agreements (SLAs).* **Technical Orchestration:**

Strong expertise in Customer Service Management (CSM) and customer‑focused workflow automation. ... Build and enhance customer service capabilities including case management, omnichannel engagement, customer ... Contribute to CMDB, CSDM, service modeling, and customer operations transformation initiatives. ... In this role, you will build and enhance Customer Service Management (CSM) capabilities, intelligent ... Experience implementing case management, customer lifecycle processes, omnichannel support, self‑service

Operations, you will be a key member responsible for the reliability and availability of Pegasystems cloud service ... act as a mentor in the Pega Cloud area for other parts of the organization.Handle alerts, incidents, service ... requests and changes within SLA; own customer escalations.Perform provisioning of new environments and ... cloud environment supporting SAAS applications with a focus on operational delivery excellence and customer ... meet our business requirements.Comfortable working in a fast‑paced, enterprise environment.Possess customer

teams to improve service and support.Core SkillsDesire to work in a strategic problem‑solving and customer ... , and internal Sabre employees to improve service, support and strategic initiatives. ... management for Sabre’s online customer segment. ... online site.ResponsibilitiesDevelop testing clients, validate XML files and schemas, and reproduce customer ... projects and serve as a strategic problem‑solving and customer management partner.Collaborate with internal

We operate in a highly dynamic and technology-driven environment where service reliability, technical ... empathy, active listening, and solution-oriented communicationLead cross-team resolution efforts during service ... performance, security configurations, and infrastructure optimizationFamiliarity with SLA tracking and service ... enterprise-level clientsConduct regular business reviews and strategic check-insMonitor SLA compliance and ensure service ... The RoleThe Customer Success Manager owns the customer journey end-to-end from onboarding to active

GWO Instructor to deliver Basic Technical Training (BTT) courses, adhering to GWO standards. Minimum 2 years wind industry experience in technical roles required. GWO Instructor certification or willingness to obtain it. Proficiency in wind turbine operation and maintenance, strong communication and pedagogical skills.

capabilities and oversee end-to-end service performance Improve customer experience by managing stakeholder ... Create technology roadmaps aligning organizational plans with emerging tech solutions Ensure efficient service ... Highest-signal resume keywords IS/IT Service Management Vendor Performance Management Budget Management ... and financial control for Managed Services IS Category Requirements 8+ years of experience in IS/IT service ... skills; additional language skills are an advantage Core Competencies Demonstrates expertise in IS/IT service

Service. ... service. ... service). ... The objective is to deliver measurable improvements in operational performance, productivity, and customer ... optimize Order‑to‑Deliver processes across Order Management, Logistics, Global Trade Management, and Customer

service or protection‑related offerings.Experience working with subscription, membership, or service‑based ... protection and after-sales service solutions for connected consumer products. ... experienced Program Manager to lead a strategic, global initiative focused on developing and launching customer ... preparation, evaluation, negotiations, and recommendation.Define and implement the operating model for customer ... and commercial assumptions.Understanding of commercial, contractual, and regulatory considerations in customer

Job DescriptionDynamics 365 Customer Service — Architect / Senior Developer / Techno-Functional / Consultant ... , from Poland.The roleA leading international bank is scaling its Microsoft Dynamics 365 Customer Service ... Engagement / Customer Service (case management, SLAs, queues, omnichannel, knowledge, Dataverse).One ... Engagement / Customer Service (case management, SLAs, queues, omnichannel, knowledge, Dataverse). • ... CRM / D365 Solution Architect — own the end-to-end Dynamics 365 Customer Service and integration architecture

network and distribution centers, providing the right solution, at the right time, to meet critical customer ... and SLA reporting mechanisms to provide leadership with clear, actionable operational insight.Drive customer ... cross-functional stakeholder relationships at all levels.Pharmaceutical or Life Sciences industry background with customer ... you select an experienced and trusted leader in scientific solutions, with the support of a global service ... service knowledge.Demonstrated ability to work across and optimize core operational platforms, including

Service and Executive Intelligence operations. ... platforms such as Salesforce, Microsoft Dynamics, HubSpot and Zoho — transforming Sales, Recruitment, Customer ... Service Agents (ticket triage, response drafting, sentiment analysis) AI Recruitment Agents (CV screening ... Deployment Design, build and optimise: AI Sales Agents (SDR automation, lead qualification, CRM updates) AI Customer

Service Delivery & Operational ExecutionOwn end-to-end service delivery performance across multiple support ... teams, ensuring alignment with business objectives and customer expectationsDefine and govern SLA/OLA ... timely, and professional communication with customers during escalationsDrive initiatives to enhance customer ... years people management experience in Application Support within FinTech or similar domainExperience in customer ... support workflows and investigation processesMaintain and enhance knowledge base content for internal and customer

We provide exceptional service to meet evolving needs and maximize value. ... Architect II, you will act as the voice of the customer and GSS functions throughout product design ... product supportability and assess the product against these requirementsAdvocate best practices for the customer ... Our Service Enablement team within ensures Akamai products are designed and built with a serviceability ... teams across the business we're involved in all stages of the product life cycle.Job Purpose/USPAs a Service

Backbase is on a mission to help banks re-architect around the customer and embrace the era of Engagement ... within the R&D department and you will focus on creating a solution that allows banks to seamlessly service ... Positive Pay, a fraud prevention service enables bank customers to set multiple ACH rules for their accounts

Experienced Tech Lead needed to support FICC Pricing Applications. Requires 7+ years of Java experience, expertise in Spring Boot, microservices, and DevOps/CI/CD tools. Focus on development, mentoring, and delivery planning.

success through innovative Service Logistics Lifecycle Management. ... success through innovative Service Logistics Lifecycle Management. ... success through innovative Service Logistics Lifecycle Management. ... professional team of Services Supply Chain Logistics experts, where we are dedicated to accelerating customer ... professional team of Services Supply Chain Logistics experts, where we are dedicated to accelerating customer

, customer service, maintenance/service execution, and after-sales operations. ... , Customer Service (CS), and Plant Maintenance (PM) modules, ensuring accurate master data and transactional ... dealing with offline mobile capabilities and advanced Smartform scripting.Knowledge of the wider SAP Customer ... role requires strong functional expertise in service management, field service operations, work order ... environments, and understands how field service integrates into broader service transformation and S

This role drives service excellence by overseeing processes, identifying opportunities for improvement ... Focused on delivering consistent, high-quality service, the position supports strong collaboration and ... alignment across Finance Services and Business Operations.ResponsibilitiesSupport service relationships ... Treasury, Audit and Airline services across IAG.We are headquartered in Kraków.Purpose of the roleThe Service ... performance management and governance.Proactively communicate with stakeholders, organize and lead regular service

Supplier and Customer Experience Improve supplier and stakeholder experience across operational touchpoints ... Drive simplification and transparency across service interactions. ... Job Description Service Improvement Leads Full time / Hybrid Cracow, Poland Why join Rolls-Royce? ... Support service reviews with actionable insights and improvement recommendations. ... Role Purpose: You will lead service improvement initiatives across Operations, including Source-to-Pay