1301 customer service English-speaking jobs in Lesser Poland Voivodeship

report the impact of improvement actions, linking delivery execution to measurable ticket reduction and service ... Regional Collaboration Coordinate with regional managers and internal Last Mile stakeholders to align on service ... Customer Care Improvement Steering Own the transformation of Freshdesk Program delivery insights into ... Analyze customer feedback, complaints, CSAT results, and operational data to drive initiatives improving ... Balancing customer experience impact with cost efficiency and scalability to ensure sustainable outcomes

Customer-centric with a passion for simplifying and digitizing the user experience. ... met, and opportunities to enhance service quality, automation, and self-service are realized. ... Management processes across all ServiceNow modules and service towers. ... Exposure to automation, AI / chatbot, and self-service enablement initiatives. ... Service Request & Problem Management Process Owner Full Time / Hybrid Krakow / Cracow Why join Rolls-Royce

Operational Excellence Monitor service performance metrics and customer satisfaction. ... Customer satisfaction scores. SLA achievement. ... Service Management Strong understanding of ITIL Service Management practices. ... Key Responsibilities Service Ownership Own the End User Computing (EUC) and Endpoint Management service ... Key Success Metrics Service availability and performance.

For HEINEKEN the agile mindset is centered on four principles; focus on customer value, give power to ... automation/integration to proactive monitoring tooling, improvement in way of working'educating' the User / Customer ... Offerings, SLAs- and other parts of Service setupThe Service Delivery Lead needs an agile mindset. ... Offerings, SLAs- and other parts of Service setup #J-18808-Ljbffr ... As Service Delivery Lead, you need to follow these principles and apply them in your daily life.

For Heineken the agile mindset is centered on four principles; focus on customer value, give power to ... automation/integration to proactive monitoring tooling, improvement in way of working 'educating' the User / Customer ... Offerings, SLAs- and other parts of Service setup The Service Delivery Lead needs anagile mindset. ... Offerings, SLAs- and other parts of Service setup #J-18808-Ljbffr ... IT Service Delivery Lead - Supply Chain Apps Function:Digital & Technology Digital & Technology Team

KPIs.Identify operational bottlenecks and improvement areas, implementing adequate measures to maximize customer ... Job Description: Service Delivery ManagerRole OverviewIn this high-impact leadership role, you will drive ... You will lead service delivery in a dynamic environment, enabling effective coordination across teams ... the success of service delivery operations by ensuring strong client relationships, operational excellence ... You will oversee project performance, guide managerial teams, and uphold high service standards through

encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service

Identify operational bottlenecks and improvement areas, implementing adequate measures to maximize customer ... Sponsor and conduct regular governance checkpoints, status meetings, and service delivery reviews. ... You will lead service delivery in a dynamic environment, enabling effective coordination across teams ... You will oversee project performance, guide managerial teams, and uphold high service standards through ... 100% from the Office Role Overview In this high‑impact leadership role, you will drive the success of service

Identify operational bottlenecks and improvement areas, implementing adequate measures to maximize customer ... Role Overview In this high-impact leadership role, you will drive the success of service delivery operations ... You will lead service delivery in a dynamic environment, enabling effective coordination across teams ... You will oversee project performance, guide managerial teams, and uphold high service standards through ... Sponsor and conduct regular governance checkpoints, status meetings, and service delivery reviews.

The Service Asset & Configuration Management (SACM) Specialist is responsible for ensuring the accuracy ... Mapping, integrations, manual data governance and CMDB health.Proven experience in Service Asset and ... you areBS or BA degree in a STEM related field or related experience.Minimum 10 years’ experience in service ... experience with ServiceNow CMDB including class modelling, CSDM, CMDB population methods, Discovery, Service

The Service Asset & Configuration Management (SACM) Specialist is responsible for ensuring the accuracy ... Minimum 10 years’ experience in service management, operations management, or a related role. ... This position plays a critical role in improving operational stability, audit compliance, and service ... Proven experience in Service Asset and Configuration Management process management in medium to large‑scale ... experience with ServiceNow CMDB including class modelling, CSDM, CMDB population methods, Discovery, Service

Service Delivery Manager I – Italy Claims Team Role Overview As a Service Delivery Manager I, you will ... Partnering with Italy collaborators and internal teams to ensure smooth service delivery. ... be responsible for leading the Italy Claims operations team in Kraków, ensuring high-quality service ... You will play a key role in managing service stability, client relationships, and continuous improvement ... Skills and experience that will lead to success Proven experience in managing teams in an operations or service

minimum 8 years).Experience in IBOR is a plus.Project and team management experience.Excellent client service

Service Delivery Manager I – Italy Claims Team Role Overview As a Service Delivery Manager I, you will ... Partnering with Italy collaborators and internal teams to ensure smooth service delivery. ... be responsible for leading the Italy Claims operations team in Kraków, ensuring high-quality service ... You will play a key role in managing service stability, client relationships, and continuous improvement ... Skills and experience that will lead to success Proven experience in managing teams in an operations or service

thinking, problem-solving, and decision‑making skillsTeam and project management experienceGood client service ... Business related degreeMin. 8 years of experience in a Fund Accounting environment is necessaryCustomer service

culture focused on service excellence and continuous improvement**Customer Experience & Service Excellence ... continuous improvement initiatives to enhance service performance, operational efficiency, and customer ... quality· Establish staffing models, including shift coverage and follow-the-sun support· Foster a customer-centric ... This role serves as a key leader in IT Service Management (ITSM), aligning service desk operations with ... **Key Responsibilities****Global Service Desk Operations**· Lead and manage global, distributed service

The RoleThe Senior Service Manager oversees end-to-end service management operations within their assigned ... The Senior Service Manager ensures services are effectively managed across multiple teams, driving service ... quality and performanceContinuously enhance service reliability and efficiencyDrive Operations & Service ... support team, ensuring consistent application of ITIL best practices and alignment with organizational service ... full ownership of cloud services lifecycleEnsure delivery against SLAs, OLAs, and KPIs, driving high service

We are looking for an experienced professional who combines the capabilities of both a Service Manager ... The role requires close collaboration with business stakeholders and the ability to navigate both service ... business and technology initiatives.Work closely with business and technology stakeholders.Ensure high service ... quality and monitor service performance.Manage processes, incidents, and continuous improvement activities.Ensure ... expectations.Identify risks and recommend optimization opportunities.RequirementsProven experience in roles combining Service

This role directly impacts the success of customer‑relevant and operationally effective digital solutions ... service solutions. ... Job Description Business Unit Service is at the forefront of delivering advanced service solutions worldwide ... next-generation digital service solutions that accelerate the transformation toward outcome-based service ... Our Digital Service Solutions R&D organization is responsible for designing, developing, and delivering

We are currently seeking an experienced professional to join our team in the role of IT Service Manager ... Deliveries impacting the Business entities, IT Delivery Services materiality assessments Intra Group Service