2502 customer service English-speaking jobs in Poland

Solid knowledge and direct experience in leading transformative changes in digital customer service, ... customer experience design. ... Service Cloud, AWS Connect, Genesys Cloud, Nice CXone, Sprinklr and Microsoft DCCP. ... THE WORK: Planning, designing and delivering customer interaction solutions across IVR, web, email, chat ... Serve as a subject matter expert in CCaaS platforms (Salesforce Service Cloud, Sprinklr, AWS Connect,

Solid knowledge and direct experience in leading transformative changes in digital customer service, ... customer experience design. ... Serve as a subject matter expert in CCaaS platforms (Salesforce Service Cloud, Sprinklr, AWS Connect, ... THE WORK: Planning, designing and delivering customer interaction solutions across IVR, web, email, ... Experience in Service, Contact Center tools (AWS, Genesys, Google, NICE, Sprinklr, Salesforce, ServiceNow

Solid knowledge and direct experience in leading transformative changes in digital customer service, ... Service Cloud, AWS Connect, Genesys Cloud, Nice CXOne, Sprinklr  and Microsoft Dynamics 365 Customer ... Service. ... customer experience design. ... THE WORK: Plan, design, and deliver customer interaction solutions across IVR, web, email, chat, SMS,

Customer Experience Management: Handle daily customer service inquiries via email and proactively respond ... service role. ... to platform reviews to maintain a consistently high level of customer satisfaction. ... requirements Professional Experience: Minimum of 1 year of experience in an e-commerce operations or customer

Your work will support more responsive service delivery, better workforce utilization and stronger customer ... with spare parts, installed base and customer processes. ... Exposure to connected service, predictive service, remote support or AI-enabled service capabilities. ... end-to-end service processes from service request and order management through planning, scheduling, ... planning, service orders, installed-base and equipment data, service confirmations, spare parts and

efficient operation of assets, while contributing to customer satisfaction. ... Support customer training, technical briefings, and on-site guidance when required. ... The Senior Service Engineer operates with a high degree of autonomy, supports complex service activities ... Act as a trusted technical interface for customers during service execution and after-service follow-up ... The role combines advanced technical expertise with strong customer focus to ensure safe, reliable, and

Drive CRM transformation initiatives across sales, marketing, customer service, and field service functions ... Strong knowledge of: Dynamics 365 Sales Dynamics 365 Customer Service Dynamics 365 Marketing / Customer ... Ability to embed responsible business into everything—from how you service your clients to how you operate

At the moment, the Wrocław Hub brings together over 600 professionals in customer, supplier and financial ... model, with a particular focus on service expansion and service development. ... Manager to join our Service Excellence team. ... The position holder will report to Senior Manager, Service Excellence. ... Manager to join our Service Excellence team in UPM Business Hub Poland in Wrocław.

Profession (Job Category): Customer Service & Contact Center Operations Job Schedule:  Full time Remote ... The ideal candidate combines strong analytical and negotiation skills with a customer-focused mindset ... Negotiate pricing, commercial terms, and service conditions to maximize value and support cost-saving

Familiarity with machine learning techniques for customer analytics. ... Analyze customer data to uncover insights, identify trends, and support strategic decision-making for ... Understanding customer segmentation, campaign optimization, and data-driven marketing strategies. ... Configure leading campaign management tools (e.g., SAS Customer Intelligence, Pega Decision Hub, Salesforce ... Collaborate with cross-functional, global teams to align customer intelligence initiatives with client

transparent service status reporting. ... , process documentation, and templates in a structured service environment. ... Organize and facilitate regular stakeholder governance meetings and service updates. ... function, you will coordinate the operational activities that keep the innovation service structured ... You will be responsible for the service framework and coordination, including how the team works with

We are seeking a detail-oriented and articulate Business Analyst to join our Know Your Customer (KYC) ... Domain Knowledge: Direct experience with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations ... compliance and business requirements into clear, actionable specifications for our enterprise-wide Know Your Customer

Your contributions will directly influence solution quality, customer value, operational efficiency, ... As a Digital Service Solution Architect, you will provide architectural leadership for next-generation ... How You Will Make an Impact Define and govern end-to-end solution architectures for digital service ... Schedule:  Full time Remote: No Job Description: The Opportunity Join Hitachi Energy’s Business Unit Service ... digital and OT-integrated service solutions that leverage cloud, IoT, data, and AI technologies to optimize

Service Management (CSM) solutions within ServiceNow., Design and optimize end-to-end customer service ... Strong knowledge of ITIL and customer service management practices. ... This may be demonstrated through: Deep knowledge of the ServiceNow Customer Service Management (CSM) ... As a CSM Architect, you will be responsible for designing and implementing advanced Customer Service ... and customer satisfaction.]

Profession (Job Category): Customer Service & Contact Center Operations Job Schedule:  Full time Remote

meet customer needs across the customer journey. ... What you’ll do Own a product or service end-to-end, shaping and delivering the right IT solutions to ... Develop the most appropriate IT solutions in line with the solution design, to meet customer needs, ensuring ... accountability is to develop the most appropriate IT solutions in line with the solution design, to meet customer

IT Business Analyst supporting Avaloq change and delivery across HSBC. Translate banking needs into technical solutions by analyzing requirements, documenting processes, and defining acceptance criteria with technical teams.

Deliver concise, actionable Value Stream reporting, including self-service dashboards and exception reports

Lead global engineering teams to deliver end-to-end Avaloq outcomes. Expertise in Avaloq, Agile, DevOps, and Private Banking domain knowledge is required. Must have a hands-on engineering mindset and PL/SQL skills.

Develop the most appropriate IT solutions in line with the solution design, to meet customer needs, ensuring