training, and performance management Act as the escalation point for major incidents, problems, and customer..with the service partner to optimize service operations Coordinate with the service partners to ensure..effective resource allocation, workload management, and staffing levels to meet service-level targets..Your role Lead a team of L1,L2,L3 support technicians ensuring high-quality service delivery and adherence..desk operations Collaborate with internal stakeholders and the service partner to identify areas for