satisfaction as well as in-house and service provider quality., You will establish process control,..define KPIs, and integrate the 'voice of the customer'., You will improve the customer journey..international process management standards, optimize procedures, and validate business cases to improve customer..thrive to work in a high-paced, sometimes stressful, and changing environment., And you have a strong customer..commercial focus., You are proficient in process management, optimization methods, and are familiar with customer