Customer Service Specialist with Italian (W/M) – REMOTE

DESCRIPTION

We're firm believers that happiness is attainable for everyone. That's why we offer our customers the widest selection of home and garden furniture at attractive prices, in 19 markets across Europe, and constantly expanding our reach.

Our motto 'Delivering Happiness' isn't just a slogan. It's the driving force behind everything we do. From the happiness of our customers to the fulfillment of our employees, this philosophy guides us in every aspect of our daily work.

At Beliani, we cultivate a vibrant team spirit, where over 700 friendly and talented individuals tackle new challenges together every day.

If you thrive on continuous growth, embrace challenges, and seek a dynamic work environment - seize the opportunity to shape the future of e-commerce with us today!

Your main tasks will be:

• Telephone and e-mail service for Italian-speaking individual clients
• Presenting Beliani products to our clients
• Chat service
• Managing the timely execution of orders and return shipments
• Handling customer service inquiries pre- and post-sale via phone, e-mail, and chat
• Supporting other markets in English

REQUIREMENTS

• Fluency in Italian
• Communicative level of English (min. B1 level)
• Strong written and verbal communication skills
• Good cultural knowledge of a given market
• Proficiency in Microsoft Office and Google Cloud Suite
• Ability to work both in a team and independently
• Ability to work under pressure, multitask, and be a problem solver

Nice to have:

• Fluency in any other European languages

OFFER

• Work from our office or possibility to remote work
• Discount for purchases of furniture from our shop
• Company parties
• Work in an international environment within the Customer Service department in a fast-growing company
• Work in a pleasant atmosphere within a great team
• Career and self-development opportunities
• Training in all aspects of customer service - experience is therefore not essential

Please send your CV at the e-mail address: [email protected]

Customer Service Specialist – Italian Market

As a Customer Service Specialist at Beliani, you’ll be the person our Italian-speaking customers can turn to throughout their shopping journey. From helping them choose the right furniture and answering questions about our products, to assisting with orders, returns, and any issues that may arise after purchase, you’ll make sure every interaction is handled with care and professionalism. Your day-to-day work will include communicating with customers by phone, email, and chat, solving problems, following up on orders and returns, and making sure everything is completed on time. You’ll also have the opportunity to support other markets in English and work closely with an international Customer Service team. You don’t need previous customer service experience to join us — we provide full training and help you develop the skills you need to succeed. What matters most is that you speak fluent Italian, have a good level of English, enjoy helping people, communicate clearly, and are comfortable multitasking and finding solutions in a fast-paced environment. You can work remotely or from our office, while being part of an international, growing company with opportunities for career development and self-growth.