
Lead the Service Management organization for RC Tech in Europe, providing hands-on leadership and setting high standards for delivery and innovation. Drive technical progressiveness through exposure to cloud, automation, and modern service management practices. Build, coach, and develop a high-caliber, diverse team, fostering a meritocracy and skills-driven culture. Deliver change and innovate to increase business value, continuously striving to improve the service management experience and overall service quality. Ensure all service management projects and initiatives are delivered on time and to the highest quality, adhering to standards compliance and regulatory requirements. Manage incident, problem, and change processes during European business hours, acting as an escalation point, including providing on-call support over weekends, when required. Collaborate closely with development teams and broader enterprise product and infrastructure functions to drive rapid system recovery. Consistently uphold group objectives for stability, ensuring alignment with Chief Information Officer (CIO) targets and supporting the organization’s commitment to operational excellence.